How can I get help paying my bill?

If you are in need of assistance, this page lists the agencies in each county that might be able to help you with your electric bill. When applying for any kind of assistance, please be prepared to provide proof of income from previous months and your current electric bill. Other documents may be required depending on the agency you are applying with.

Resources to Help You With Energy Costs

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program that helps income-qualified households pay home energy costs.

• Assistance is provided through local Community Action Agencies
• Funding is limited and available on a first-come basis
• Applying early is encouraged

Find Your Local Office

To apply or find your local intake office:
Call 800-872-0371 or visit the Indiana Housing and Community Development Authority website.

Indiana 211

2-1-1 is a free and confidential service that provides Hoosiers with help and answers from thousands of health and human service agencies and resources in their local communities

211 provides additional help with:

Disconnection Protections

Disconnection for non-payment of electric service will be temporarily postponed under certain conditions in accordance with Indiana law (Ind. Code § 8-1-2-121).

This law expands protections for residential customers of all electric utilities, including cooperatives, by maintaining winter protections and adding protections during extreme heat.

Extreme Heat Protection

• When the National Weather Service forecasts a heat index of 95°F or higher at least 48 hours in advance for our service territory:
• Disconnections will be postponed beginning at the time the forecast is issued
• Disconnections will remain postponed for the duration of the extreme heat event
• Disconnections may resume once the forecast no longer predicts a heat index of 95°F or higher
• Jackson County REMC relies on the most recent official forecast when determining when protections begin and end

Winter and LIHEAP Protections

Additional disconnection protections apply during the winter moratorium period and for members who are eligible for or have applied for LIHEAP assistance.

Members are encouraged to apply for assistance as soon as possible.

To apply for energy assistance or learn more:
Call 800-872-0371 or dial 2-1-1