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No matter where you work or live today, fast and reliable high-speed Internet is essential to daily life. Not only does a broadband network today need to have the ability to handle a large bandwidth of information, but it also needs to sustain and grow as demand continues to increase.

That’s why we are building a brand new, state-of-the-art, fiber-optic broadband network to provide residents and businesses within the Jackson County REMC footprint access to blazing-fast Internet access.

Have you downloaded the Jackson County REMC Command IQ app?

This app is a valuable addition to your high-speed fiber-optic Internet service. You can take control of your Wi-Fi and devices with a simple click.

Scan the QR code on the image below or search for Jackson County IQ in your app store to download it today!

(If you are experiencing issues getting your device connected, please give us a call at (812) 358-4458)

The Affordable Connectivity Program is an FCC program that helps connect
families and households on Tribal lands when they are struggling to afford
Internet service.

The benefit provides:
• Up to $75/month discount for households on qualifying Tribal lands;
• a $30/month discount for qualifying households that are not on qualifying Tribal lands; and
• a one-time discount of up to $100 for a laptop, desktop computer, or tablet
purchased through a participating provider when the eligible household contributes at least $10 but less than $50 toward the purchase.


A household is eligible if one member of the household participates in any of the following Tribal specific programs: Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations.

Households on Tribal lands can also qualify for the benefit if one member of the household has an income that is at or below 200% of the Federal Poverty Guidelines or meets any of the following qualifications:
• Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline
• Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA
Community Eligibility Provision
• Received a Federal Pell Grant during the current award year;
• Meets the eligibility criteria for a participating broadband provider’s existing low-income program.

How to Reboot your 844 Router

How to connect to wifi calling on an Iphone

Router Placement in your home

Can’t Connect? Try these before calling.

1. Reboot Everything
  • Reboot in this order: Calix router, then computer(s) and tablets.
  • How to reboot router: pull the power plug out of the wall, count to 10 slowly, put power plug back in wall, wait at least 1 minute for unit to stabilize
2. Check lights on devices
  • Do you have lights on the network card in your computer?
    • (some very old cards have no lights – skip this one)
    • If no lights then network cable may be bad or unplugged
  • Do you have lights on the router?
    • If no lights then check power to router, e sure cables are snug, or router may be bad
3. Check programs on your computer
  • Turn off your firewall / check its settings
    • (popular firewalls include: Norton, Zone Alarm, Kerio, McAfee, Blacklce)
    • Windows XP, 7, 10 users have a built-in firewall
    • If you can connect with your firewall off, its settings need to be adjusted
  • Check internet connection settings on internet explorer
    • Check security zones, content settings, privacy settings
  • Check network settings
    • Make sure your network is enabled, network card driver is up to date
  • Check for viruses/worms
    • (popular anti-virus programs include: Norton, McAfee, AVG)
    • Run a full system anti-virus scan
  • Check for spyware
    • (popular spyware removal tools include: Ad-Aware, SpyBot, Norton, Malwarebytes)
    • Run a full system spyware scan
4. Call our Office at 1-800-288-4458
  • Select Option 2 “To report an outage or service related issue”
  • Select Option 2 “For an Internet outage or service related issue”