Fiber

Additional Add-On’s

Residential

Static IP: $19.95/month

Wi-Fi Mesh/Extender: $4.95/month

Commercial

Additional Static IP: $4.95/month (All commercial packages come with one free static IP. This price is if you want to add additional)

Reboot in this order: Calix router, then computer(s) and tablets.
How to reboot router: pull the power plug out of the wall, count to 10 slowly, put power plug back in wall, wait at least 1 minute for unit to stabilize

Do you have lights on the network card in your computer?
- (some very old cards have no lights – skip this one)
- If no lights then network cable may be bad or unplugged
Do you have lights on the router?
- If no lights then check power to router, e sure cables are snug, or router may be bad

Turn off your firewall / check its settings
- (popular firewalls include: Norton, Zone Alarm, Kerio, McAfee, Blacklce)
- Windows XP, 7, 10 users have a built-in firewall
- If you can connect with your firewall off, its settings need to be adjusted
Check internet connection settings on internet explorer
- Check security zones, content settings, privacy settings
Check network settings
- Make sure your network is enabled, network card driver is up to date
Check for viruses/worms
- (popular anti-virus programs include: Norton, McAfee, AVG)
- Run a full system anti-virus scan
Check for spyware
- (popular spyware removal tools include: Ad-Aware, SpyBot, Norton, Malwarebytes)
- Run a full system spyware scan