Outage Survey - Jackson REMC

Name

First

Last

Phone

Service Address

City

State/Province

Zip/Postal

Country

Today's Date

1.) How did you report your outage?

Customer Service Representative

CallCapture (Automated Telephone System)

SmartHub (Internet/App)

2.) If you spoke to a Customer Service Representative, were you treated with courtesy and professionalism?

Did not speak to anyone

Yes

No

If no, please explain:

3.) If you used the CallCapture automated telephone system or the SmartHub internet/app system to report your outage, did you find the process easy to use and understand?

Did not use CallCapture

Yes

No

If no, please explain:

4.) Are you aware that with the Smartphone App system you can report your outage immediately and then see when your outage is restored?

Yes

No (Please let us know if you would like additional information)

5.) Considering the magnitude of the outage (storms, number of members out of service, etc.) do you feel you were able to report your outage in a reasonable amount of time?

Yes

No

If no, please explain:

6.) Overall, do you feel we restored your outage in a reasonable amount of time?

Yes

No

If no, please explain:

7.) Do you have any recommendations or comments about the way we respond to outages?

8.) Are you aware that Jackson County REMC provides high-speed fiber-optic internet?

Yes

No (Make sure to like us on Facebook and visit our website, www.jacksonremc.com, for more information)