Outage Survey

Outage Survey
Name
Name
First
Last
Service Address
Service Address
City
State/Province
Zip/Postal
Country
1.) How did you report your outage?
2.) If you spoke to a Customer Service Representative, were you treated with courtesy and professionalism?
3.) If you used the CallCapture automated telephone system or the SmartHub internet/app system to report your outage, did you find the process easy to use and understand?
4.) Are you aware that with the Smartphone App system you can report your outage immediately and then see when your outage is restored?
5.) Considering the magnitude of the outage (storms, number of members out of service, etc.) do you feel you were able to report your outage in a reasonable amount of time?
6.) Overall, do you feel we restored your outage in a reasonable amount of time?
8.) Are you aware that Jackson County REMC provides high-speed fiber-optic internet?

CONTACT US

Local Calls: 812-358-4458
Toll-Free: 800-288-4458

OUR LOCATION

Jackson County REMC
274 E Base Rd
Brownstown, IN 47220

EQUAL OPPORTUNITY

This institution is an equal opportunity provider and employer. 

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