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Customer Service Survey

Customer Service Survey
Name
Name
First
Last
Service Address
Service Address
City
State/Province
Zip/Postal
1. How satisfied are you with the reliability of your electric service?
2. How satisfied are you with the reliability of your fiber service? (skip if you don’t have our fiber internet)
3. How satisfied are you with the overall resolution of your inquiry or issue?
4. Did we go above and beyond to assist you?
5. How easy was it to get the help you needed from Jackson County REMC?
6. How would you describe your overall experience with Jackson County REMC?
7. Are you aware that Jackson County REMC, through our subsidiary Jackson Solutions, offers whole home security systems with monitoring services and Generlink generator switches?
8. Have you taken advantage of any of our energy efficiency programs or rebates? If so, how helpful were they?
9. Do you feel that our utility prioritizes the needs of its members and community?
10. It is very important that your address matches the service address (not mailing address) we have on our bill for outage restoration efforts. Is what shows on the top of your electric bill the correct address?